Support & Management

Carefree Management of the Complete Data Stack.

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Management

A modern data stack is a complex chain of platforms. For example, from data warehousing in Snowflake to transformation in dbt and visualization in Sigma.

With our management contracts, we combine technical depth with total peace of mind. We act as the technical conscience of your data environment.

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Support

You can also choose to purchase only our Support. We'll then help you get the full potential out of your entire data analytics stack.

Whether you need technical help, want a customized dashboard or have a how-to question, our team of experts is ready to support you on-demand, right when you need it.

Extensive technology expertise.

You get access to our knowledge of Tableau, Sigma, Power BI, Snowflake, Alteryx, dbt and Coalesce, with full support across the data analytics stack. Whether you need help with data visualization, integration, transformation or cloudbased data warehousing, our team will make your data work efficiently and effectively for you.

Scalability

Our flat-fee support model grows effortlessly with your organization. As your user base grows, you'll maintain predictable costs and consistent support quality. Pricing is based on the number of Data Analysts and/or Data Engineers, so you can always count on fairness and transparency at every stage.

Fast response time

Depending on the priority, we respond on average within 39 minutes so you can move on without delay.

Benefits of our managed services

  • Guaranteed continuity: We make sure your data is up to date and your dashboards work every morning.

  • Broad expertise: Direct access to specialists for your entire stack, without having to hire them yourself.

  • Proactive maintenance: From security updates to performance tuning, we keep your environment secure, fast and stable.

  • Single point of contact: A single point of contact for all your technical questions, failures and changes.

Support & Management

Why choose our Support and Managed Services?

Continue

We make sure your data is up to date and your dashboards are working every morning.

Result

You achieve faster results by engaging our expertise

Proactive maintenance

From security updates to performance tuning; we keep your environment secure, fast and stable.

Expanding your team

You expand your team with our specialists


What to expect


Premium support

Prices and Terms

Our prices are based on user levels, which are determined by weighted user roles.

Example: if you have 3 Tableau Creators + 1 Alteryx Designer, the calculation is as follows:
3 + 1×2 = 5 points. And that comes out to Level 5 - 9

The weighted user roles are as follows:

  • 1 Tableau Creator = 1 point
  • 1 Tableau Explorer = 0.5 point
  • 1 Power BI Pro / Premium = 1 point
  • 1 Alteryx Designer = 2 points
  • 1 Snowflake user with write access = 2 points

Supported software

  • Tableau
  • Alteryx
  • PowerBI
  • Snowflake
  • dbt
  • Merge
  • Superset
User level
Monthly price (Billed annually)
Premium support
Knowledge sessions / year * comptab-infoalt7 icon
Tableau/PowerBI Trainings / year (per trainee)
Docter Sessions / month *
1 - 4
€ 150
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5 - 9
€ 250
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10 - 19
€ 425
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20 - 39
€ 750
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40 - 79
€ 1250
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80 - 159
€ 2000
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160 +
On request
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You can extend support with the following options:

  • Tableau/Alteryx OnPremise Server support and maintenance: +50% (includes installation of upgrades).
  • Rapid response for critical environments: +50%*.

*Contact your account manager for more information. We will be happy to explain more about enablement sessions, public training, docking sessions, critical environments, etc.

Support & Management

Interested?

We are happy to help answer all your questions and see which support type suits your organization.