Premium Support

Our prices are based on user levels, which are determined by weighted user roles.

Example: if you have 3 Tableau Creators + 1 Alteryx Designer, the calculation is as follows:
3 + 1×2 = 5 points. And that comes out to Level 5 - 9

The weighted user roles are as follows:

• 1 Tableau Creator = 1 point
• 1 Tableau Explorer = 0.5 point
• 1 Power BI Pro / Premium = 1 point
• 1 Alteryx Designer = 2 points
• 1 Snowflake user with write access = 2 points

You can extend support with the following options:

• Tableau/Alteryx OnPremise Server support and maintenance: +50% (includes installation of upgrades).
• Rapid response for critical environments: +50%*.

*Contact your account manager for more information. We are happy to explain more about enablement sessions, public training, docs, critical environments, etc.